FAQ

Booking your journey

Can I amend my booking?

If your plans have changed and you would like to make one of the below types of amendments, please get in touch with us:

– Date and/or time
– Flight number
– Minor corrections to the pick-up and drop-off points
– Passenger details

If you would like to change the vehicle type or make a significant change to the pick-up or drop-off location, we would advise you to cancel your existing booking and re-book online.

If your pick-up is in the next 48 hours, we would recommend that you request any amendments over the phone on +36 70 319 7120.

What happens after I make a booking?

As soon as you have completed your booking you will receive a confirmation email straight away. Please read through confirmation e-mail to ensure all details are correct. If you have selected an Airport pick-up service that doesn’t include Meet and Greet, your confirmation e-mail will contain important instructions to meet your driver.

Can I make special requests?

If you have any special requests, for example child seats, please tell us in the “notes to driver” section when making a booking.

Whilst we make every effort to fulfil your special requests, please be aware that it is not always possible to guarantee all requests. For any urgent special requests within 48 hours of pick-up, please call us directly.

What is included in the price?

There are several different types of service you can book with us, all of which are fully inclusive of all taxes, fees and toll roads.

If you book an Airport pick up that includes Meet and Greet, your rate also includes flight tracking and a 60-minute waiting time calculated from the time your flight arrives. For non-airport pick-ups, we allow 15 minutes waiting time calculated from the scheduled pick up time.

We also offer an Economy airport pick up service, which allows you to keep the cost of your transfer down by removing the costs associated with the Meet and Greet service.

Which vehicles do you offer?

We offer the following classes of vehicles:

  • Standard (Renault Scenic, Toyota Prius or similar)
  • Business (Mercedes Benz E-Class)
  • Premium Electric (Tesla)
  • Minibus (Opel Vivaro or similar)
  • Executive minibus (Mercedes V-Class)

When choosing a vehicle, please make sure you have checked the passenger and luggage capacities and chosen the most suitable option.

What is a Meet and Greet Service?

If you book a Meet and Greet Service, our company representative will be waiting for you upon arrival into the Arrival Hall at the orange Interchange office with a name sign. If you have provided us with your flight number, your flight will be tracked on the day and the driver will be assigned for your arrival time. You then have 60 minutes waiting time, which commences from the time your flight arrives. If you experience delays (lost baggage, slow customs) please contact our customer service or your driver.

What is the minimum notice required for a new booking?

The minimum notice we need to confirm a booking depends on the car type and the location. To ensure you enjoy the widest range of vehicle types and also our best rates, we recommend you book at least 24 hours prior to pick up.

What is a curb side pickup?

Our economy service allows you to keep the cost of your transfer down by removing the costs associated with the Meet and Greet service. If you have booked a curb side pickup transfer you will need to call the driver in order to be met after your flight has landed. This service requires you to follow some directions in order to locate your driver, just outside the airport terminal. You are expected to call the service provider after you have collected your baggage and your waiting time includes 15 minutes from this time.

Why do I need to have a working mobile phone at the time of pick up?

Your mobile number may be used by your driver or our customer service team or us to contact you in case of emergency, for example if your driver is experiencing difficulties locating you at the time of pick-up.

Please ensure you have entered the full mobile number including your international dialling code.

Our customer service team is also available on WhatsApp or Viber on +36 70 319 7120.

How can I make a booking and what information will I need?

Making a booking with us is quick and easy!

Simply, enter your journey details and click search to browse our range of transport options and choose the option that best suits your travel needs and budget. Once you have made your selection, you will be required to enter the passenger details including mobile phone number, email address and payment details.

Where the collection is from an airport, entering your arrival flight number is essential. By providing us with this information, your flight will be monitored and collection time will be adjusted according to your delay/early arrival.

When travelling to the airport, please ensure you enter your required pick-up time rather than the flight departure time.

During and after your journey

How can I leave feedback on my journey?

We love to hear about our customers’ experiences, whether they are positive or negative, as this helps us to continually improve the service we offer.

Who should I contact if I have left personal belongings in the vehicle?

We recommend contacting your driver directly, however please feel free to ask for our assistance over the phone on +36 70 319 7120.

Can I tip my driver?

As your rate is inclusive of tax, fees and gratuity, you are not required to tip your driver. You are of course free to further reward service of a high quality should you wish to.

How will the driver know I am the right passenger?

If confirmation is required, your driver will ask you to confirm your name and journey details.

Where do I find my driver and how can I contact them?

Your driver will collect you from the address you selected when making your booking. If your pick-up is from an airport our meet and greet representative will wait for you with a name board in front of the orange Interchange office inside the arrival terminal after you exit baggage claim area. Please find your name and she will call your driver who will park up in front of the terminal in VIP parking.

What happens if my flight is cancelled?

Our normal cancellation policy will apply, You may cancel a Booking free of charge at least 24 hours before your scheduled pickup time. In the event of flight cancellation, it is usually possible to claim back the cost of your journey either from your airline or your travel insurance.

What happens if my flight is early or delayed?

If you have booked a Meet and Greet or a Desk Service, you can enjoy the convenience of the company representative waiting for you, regardless of early or late flight arrivals. Your flight arrival will be tracked according to the flight number you provided us with upon making your booking.

Once your flight has arrived, your included 60 minutes waiting time will commence. The driver is not obliged to continue waiting after the initial 60 minute waiting time is over and if they have not been informed of a further delay.

What do I do when my flight has landed?

If you have selected a Meet and Greet service, our company representative will greet you on your arrival in the arrivals hall in front of the orange Interchange office, holding a sign with your name on it.

If you have selected an curb side pickup, please call to the driver to let them know you’ve arrived and then follow his directions to the meeting point right outside of the terminal in VIP parking.

General

How can I contact you?

If you can’t find a solution to your query within our FAQ’s and would like to get in touch with us, please drop us an email or you can call us on +36 70 319 7120.

What services do you offer?

Budapest private Transfers is specialized in arranging your hassle-free journeys with dedicated, English-speaking drivers. We offer private transfers from saloons to large people carriers, ranging from standard to luxury category.

Why book with us?

Our aim is to make your journey hassle-free. We have dedicated customer service agents who ensure that your journey runs smoothly.

Our Airport Meet and Greet service representative will ensure you receive a warm welcome. We wait for you at the orange Interchange office inside the Arrival Hall in Budapest, Meet and Greet includes 60 minutes waiting time after landing. You also don’t need to worry about flight delays as we track your flight times and adjust pick-up times accordingly.